“AmeriSpec is honored to be recognized by our customers as the #1 inspection company in Omaha. We very much appreciate the continued support of our customers” says Tom Sutko, owner and president of Amerispec Home Inspection Services.
It’s been over seven years since his acquisition of AmeriSpec as well as TNT Termite Services. Both are industry leaders in their respective fields and this year marks the 8th year of placing first for home inspections. “The entire company is honored” he says. So, how much do we really know about the owner, Tom Sutko?
Sure, Google, Facebook and LinkedIn provide some incite and there are articles published which speak to his commitment to the community, business accomplishments, various awards, and academic achievements. But what about ALL of that other stuff? Although the questions below are not directly related to home or termite inspections, they are related to the type of business model he’s created for the family of Brands that he owns, AmeriSpec Home Inspection Services, SRE HomeServices Radon Mitigation, TNT Termite, Pest Solutions 365 and Leapin Lizard Locksmiths, not to mention his passion in regards to giving back to the community. From the office staff to the inspectors, technicians and preferred partners, to the business practices used each day, it’s easy to see how the answers below DO translate into what he has built today for both providing the BEST services possible for the customers they serve and partner with in the community.
What made you want to get into the inspection business? “It wasn’t the fact that it was an inspection business as it was an opportunity to acquire two market leaders and make them better. Having a strong background in sales (35+ yrs) along with a solid understanding of general construction practices made these businesses a good fit.”
When it comes to these inspection businesses, there are a lot of emotions involved (buying a home), how do you balance business decisions with the emotional aspect of our clients (98% satisfaction rating)? “From a professional standpoint, I have more than 35 years experience in dealing with customers on all fronts. I’ve learned that there is always two sides of the story, often involving customers who have embellished things or who have elected not to clearly understand what we do. When the area of concern is grey (not truly black or white), I tend to lean toward taking care of the customer as a way to maintain a reputation of standing behind our service.”
What keeps you smiling at the end of the day? “Meeting the expectations of our customers, going home to my family and looking forward to a few Captains/Pepsi on the weekends.”
What is one of your favorite quotes that you use to recharge yourself? “Let’s get r done!! Checking off those daily to do’s.”
If you could spend 8 hours a day doing anything, what would it be? “Definitely spending time with my family, we’ve been blessed to be in a position to take family vacations every other year and experiencing things TOGETHER that build lasting memories.”
What qualities do you look for when you were, and are building you team? “Undoubtedly, passion for taking care of the customer, someone who believes in working hard, someone who wants to make a difference. At the end of the day, it is all about being results oriented”.
IF you could go back in time 25 years, what is one thing you’d change? “Given my success involving collegiate football, I regret not pursuing an opportunity to play professional football, investing more time / commitment into preparing myself athletically. The question will always remain, what if? Oh, by the way, that was with the New England Patriots, ouch !'”
Biggest pet peeve “People always working the system, people taking advantage of others.”
What gives you a warm fuzzy’? “I’m a passionate owner who wants to be successful while creating opportunities for those around me to successful as well. In the work place and in the community. We are just NOT one of those typical home inspection companies, I get a rush when customers appreciate what we do. Providing more VALUE and less Risk, it’s the AmeriSpec/TNT way!!”
If you could hang out with any person living or not living today (except God/Jesus), Who would it be and what’s one question you’d ask them? “I would love to hang out with my Father. Understanding that he worked 7 days a week, often 10-12 hour days to support a family of 9, we just didn’t have that family time that I’ve relished with my two boys. It would have been nice to spend more time with him, not to mention having him experience / enjoy my athletic success through my high school / college career. He’s impacted my life more than anyone knows.”
What creeps you out? “Scary movies, like the Exorcist and the Shining.”
Most embarrassing moment? “In my former life, being a primary speaker at a company Christmas party in the 80’s and forgetting what to say, I FROZE.”
You come across as a ‘manly man’ is there something you are afraid of that would surprise us? “With me being a larger framed man with a louder voice, I understand that I exhibit a tough kind of a man, but I’m a real pussy cat. I do have a soft heart, I cry at movies having an emotional ending even though I try to hide those tears. I’ve never gotten into a physical fight, I try to talk myself out of them. I’ve often share a story back in 8th grade, the school’s bully wanted to fight me on “the hill”, upon showing up, I successfully convinced him that he most likely will regret what might happen next. My earliest victory in salesmanship.”
Beach or mountains? “After spending a week in Park City, Utah during the summer of 2015 with my two sons and their wives and completing a recent 4-day drive through Nebraska involving 1,400 miles, I’m really liking those mountains. One of my bucket list items is actually working on a real dude ranch in Wyoming or Montana for a week, and wearing cowboy boots, jeans and being a true cowboy.”
If you were stuck out at sea and could watch only one sport which would it be? “No doubt, college / professional football.”
Most cringe worthy word/saying/slang you hear in professional conversation? “Sorry Tom, I used another inspection company” or “Your inspector missed something.”
- On November 6, 2017
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