What our customers are saying

Tell AmeriSpec

In an effort to keep in touch with our customers, AmeriSpec has launched an electronic customer satisfaction survey program called Tell AmeriSpec to measure how well we are meeting the expectations of our customers.

Recognizing that customer feedback is of paramount importance to our mission of bringing a higher level of professionalism to the inspection industry, we are excited about capturing those ideas and implementing changes to the process. This will enable us to continue to differentiate ourselves from any other inspection service in the area.

Customer feedback also allows us to resolve customer issues quickly and fairly.

The feedback below comes from recent customers and their respective buyer’s agents. All of our Tell AmeriSpec customer comments are collected and posted online by Systino for your review.

Testimonials

Shelly Ragan, buyer’s agent: As a Realtor who works with many homebuyers, I seek out inspectors who are thorough, honest and keep the best interest of my clients at the forefront of their mind.  AmeriSpec has been a great fit.  They have been thorough, honest and professional.  They do not glaze over the imperfections of a property, but rather, seize the opportunity to educate my clients about the intricacies of the home they are planning to purchase.  My clients especially appreciate the use of photos in the report, since these make it easy to understand and to remember the things that they point out.

Here are some recent comments from my buyers:

• They were top notch in our book.  They found major components that were crucial to our sale.
• When I called with additional questions, they were polite and remembered the house! That was amazing!
• I felt the fee that was charged was the best for my buck.

I’ve worked with many inspectors over the years.  When my clients are well-taken-care-of, I’m happy.  Thank you, AmeriSpec, for being a cut above the rest!

Julie Carmer, buyer’s agent: Very reliable and consistent. I know what I can expect.  Results are delivered in a manner which is courteous, respectful, upbeat and neutral (without editorials, just information).

Linda McCall, buyer: Thorough, a very professional inspector.  I liked the printed report and the pictures on a CD in the report. You guys always do a great job!!

Kiley Hartzell, buyer: I loved the walk-through and how the inspection was handled.  The CD of all of the pictures taken during the inspection was awesome. To be able to visualize potential problems is great and it goes great with the other materials within the binder.

Scott Lawrence, buyer’s agent: Easy-to-read reports. Since I do not attend most walk-throughs, I appreciate receiving the reports via e-mail in a very timely manner.

Jim Cisar, buyer: The inspector was very competent and professional. He was very thorough and made sure that I understood everything that he brought to our attention.

Don Dahlquist, buyer’s agent: You don’t call for ridiculous repairs, but you find the things that are important for the buyers to know. I feel the skill levels of your inspectors are quite consistent.

Diane Richters, buyer’s agent: Very thorough and you don’t scare the buyers!!  You always find positive things to say about the house even though it may have some issues.

Patrick Davis, home buyer: I had the opportunity in a meeting today to speak well of AmeriSpec’s responsiveness on my call back.  It made me very mindful of how much I appreciated the overall service.  If I can do anything to spread the word about your high standards and integrity, please let me know.

Angela May, buyer’s agent: I’d like to compliment someone in your organization. it’s Lori Bonnstetter.  She is a wonderful asset and someone that is very important to your organization.  She does a fantastic job representing AmeriSpec/TNT.  She always has a smile and we appreciate her caring about us as well as our clients.

Sue Henson, buyer’s agent: Thanks for sharing with us all the things that AmeriSpec has to offer.  I will certainly be looking to refer all of your services in the future.

Aubrey Hess, buyer’s agent: Mark, you did an outstanding job on my inspection/walk-through with my first-time home buyer. Thanks!!

Deb Gustofson, buyer’s agent: Thanks, Mark. You always do an awesome job for my clients.  They are always very impressed and they always feel that the dollars invested in an inspection are well worth it.

Robin Samson, buyer’s agent: Tom, thanks for showing an interest in us as individuals. It’s much appreciated.

Ken Borkowski, buyer: Thanks! Your service was very friendly and thorough.

Marie O’shea-Creal, buyer: The Amerispec service was very thorough. The inspector (Ryan) was very knowledgeable and willing to answer all of my questions.

Tom Luebbe, buyer’s agent: The AmeriSpec service was very professional and the inspector was well informed.  My clients have always been pleased with your service.